Hsunxxi's policies

Privacy Policy: We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

RETURNS & EXCHANGES POLICY:  HSUNXXI is not fast fashion which we do not claim to be. We are a brand, providing you clothing for a fraction of the price of our retailers. Please be patient when ordering from our brand. HSUNXXI does not offer a refund or exchange policy. All of our items are shipped directly from our design and manufacturer or offices within hours of placing your order located in Taipei/Paris City.

When purchasing from hsunxxi.com, you accept these terms and conditions. All sales are final. No refunds, no exchanges. HSUNXXI creates custom garments and we do not refund our items. HSUNXXI is a custom haute couture boutique, creating or purchasing your order once you make your purchase. Our items are created by our design team and then shipped to you in our packaging once ready. Please be patient when purchasing the official HSUNXXI merchandise as we do create our items in house, or they purchased specifically for you by our buying team.

SHIPPING POLICY:  We offer FREE worldwide shipping on every order and is easy for our customers. All items will ship via shipping company Mail within 1-10 Business Days of checking out as we are a haute boutique. This means we hand make, create or purchase the merchandise once you place your order with us. We are not fast fashion which this entire process can take up to 15 days due to custom designs being made or purchased by our team of buyers once ordered. Please be patient. however, customers may wait additional team if the product is backordered or high volume or sales incur. Your items will be sent out within 7-10 Business Days and once sent, an email is sent to you letting you know they are on their way. 

THE SELLER IS NOT RESPONSIBLE FOR PACKAGES THAT SHOW: DELIVERED, STILL IN TRANSIT, UNDELIVERABLE ADDRESSES, SENT BACK AND/OR THE BUYER DOES NOT RECEIVE. WE SHIP TO THE ADDRESS CONFIRMED IN YOUR CONFIRMATION EMAIL. HSUNXXI will not refund you if your package was lost after delivered. You must contact the carrier directly.

Your item can take up to 15 days to ship if it is a custom item or needs to be ordered to be sent to you. Please be patient when buying from HSUNXXI as we are owner owned and operated with a team of over 50 staff members working to keep up with the HSUNXXI demand.

INTERNATIONAL Shipping is available on all store items. Due to the designs having to clear customs – we ask for all customers to please be patient during this time as once the design leaves our design showroom we cannot control the customs process. Your order may ship from various locations that our design houses are found (worldwide). However, keep in mind your shipping is FREE.

Thank you for your patience and we look forward to you enjoying your items. 

INCORRECT ADDRESS:  Incase, you may have indicated the wrong shipping address on your order, please contact us immediately and we will do our best to make sure your order gets to the right address. In your e-mail please include your order #, and incorrect address, and please include the new address you would like us to ship your design to. This must be done before your order has been processed. You may email us at amandah@hsunxxi.com to update your address within 24 hours of placing your order.  HSUNXXI will not be held liable or replace or refund or provide store credit for shipping errors made at checkout by the buyer.

Please keep in mind HSUNXXI is not liable or responsible for any misplacement, theft or delay or unpicked up items from the Shipping company. 

FOR ALL PACKAGES:   HSUNXXI IS NOT RESPONSIBLE FOR PACKAGES THAT SHOW DELIVERED, STILL IN TRANSIT, UNDELIVERABLE ADDRESSES, SENT BACK AND THE BUYER DOES NOT RECEIVE. All packages are tracked via Shippinh Service with up to date tracking information daily after you waited your transit time.

Once Shipping Company has the package, it is in transit, on its way or delivered, THE SELLER is not responsible for your package and if a chargeback is conducted in anyway, THE SELLER claims the customer responsible for the full retail value of the order, not a discounted rate or amount the customer actually paid for the product. But the actual retail amount found on the website will be charged to retrieve the senders cost back. Once Shipping has your order, it is your responsibility to find your order and track it with them.

Lost, stolen or delayed packages should contact their local carriers.

USA/Canada: United States Postal Service (www.usps.com) 

International: Contact your local postal carrier with your tracking #

AMBASSADOR PURCHASES / USING A DISCOUNT CODE:  There is NO refunds, exchanges or store credits available for purchases made with a discount code. Our return policy will only take place when an item is purchased from our website at a regular rate (no sale items or coupon codes may be used). All sales are FINAL SALE when using a discount code – even if there is a delay in shipping time. If a chargeback is conducted, HSUNXXI has the right to charge the full retail value of the sunglasses once USPS confirms delivery to your shipping address.

AMBASSADOR CODES: All ambassadors/affilates will be provided a coupon code for their friends, family, followers, etc. to use. This code will be active for 90 days from the date you placed your order. If you would like to extend your code we will be happy to do so. Please fill out the contact form and we will reactivate.

AMBASSADOR SALES: If an ambassador receives an order for $129 or more within 1 transaction, they will receive a $20 referral fee from HSUNXXI. This amount will be paid within 30-60 days of the sale occurring when all transactions have been finalized. International ambassadors may only be paid via paypal via an invoice being sent to us from the ambassador.

PACKAGING/DAMAGED COLLECTION ITEMS:  At HSUNXXI we strive to provide excellent packaging so that your collection arrives safely. During the shipment process we can not guarantee that damages will not occur. Damages should not occur due to safe packaging.

Thank you for shopping with us at HSUNXXI, we are glad to have you as a customer. Please email us for any further questions or assistance, and we will be happy to assist you.