Returns & Exchanges

Your piece HSUNXXI not quite right?
No worries, we allow you to return it to us simply, just follow your order.

RETURNS BY POSTAL WAY

When you get the goods you have 7 days to change your mind and return the item to us in its original state. The return costs are at your expense, so you can choose the carrier of your choice. We advise you to choose a follow-up instructions.

Please note that without your return slip, we can not identify your return and can not refund you.
The refund will be made to your account within 15 days from the date on which the return will have been received by HSUNXXI if all the conditions mentioned in the return procedure are fulfilled.

Please make sure your items are returned new, unused and with all HSUNXXI garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please contact our customer care team by emailing amanda@hsunxxi.com to arrange a return or if you have any further questions.

Notice for customers

1. If you found defective specimens, wrong goods or for any questions, please request a replacement application form within 3 days by email. Please follow the detailed process below (for example: form filling. Print the receipt) and return it within 7 days, otherwise you will not be recognized.

2. When the goods are returned, we will confirms that there is no any fouling, and the replacement procedure will be processed.

3. Discounted goods will not accept any reason to return the goods, the order will be agreed.

4. If you return the returned goods automatically without your consent, or if you return the returned goods not within the time limit, you will not be able to refund you.

5. Please fill in the original name and information of the buyer, also ensure that the packaging and paper writing are clearly legible. If the font is sloppy and cannot be read, it will cause damage to your self-rights.

6. All costs incurred in returning the goods will be borne by the customer. We will pay the shipping again when the goods are exchanged.

7. Please make sure your items are returned new, unused and with all HSUNXXI garment tags still attached. If the goods are incomplete such as the tag has been cut, product has been washed, modified, and other processing, then it will not be accepted.

8. Replacement is only limited once

9. The exchange time is calculated from the start of the consumer sign the receipt until the 7th day